Quick Reference:  How to Place an Order and the "Fine Print"


Contact Information


Please direct all correspondence to: artistdolls@thedollrememberswhen.com

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To Inquire or Order / Layaway Policy


Step 1: Inquire

Send us an e-mail message (artistdolls@thedollrememberswhen.com) inquiring as to whether the item(s) of interest to you are still available. Include the name of the item and/or the inventory number and your e-mail address. Our site updates are periodic, so please be aware that items may have sold in the interim.

We will respond as quickly as possible to your inquiry. If the item(s) are available they will be reserved for you. We will only reserve the item(s) for 24 hours while we await your order message. After this time they will be offered to the next interested customer.

Step 2: Order

Send us an e-mail message indicating your desire to order an item(s). Please include the following information:

Your full name,
Your full mailing address,
List item numbers and include the name of each item that you wish to purchase.
Your e-mail address.

We will calculate the appropriate shipping charges, confirm and total your order, and send the address for payment via e-mail.

Step 3: Send payment

Payment must be made in US funds and full payment is required before items will be shipped.  Payments may be made by USPS money order (green Domestic money orders only), or electronically by credit card or bank account via PayPal only. We cannot accept credit card or bank/debit card payments by any method other than PayPal.  To sign up for this fast, free (to the purchaser), safe and secure service please click on the PayPal link below.

We're VERIFIED so Buyer Protection is guaranteed.


If payment is not received within 8 days of our confirmation of your order, the order will be cancelled and the item(s) offered to the next interested customer.

Layaway Policy

We are pleased to offer a Layaway Plan with a Customer Protection Guarantee* on purchases over $300.00 US.

Twenty-five percent (25%) of the order total is payable immediately as a deposit, with a minimum required deposit of $100.00 US.
The balance of the purchase (including shipping) is payable monthly, for a time period that is tailored to the order (up to 6 months).

There are NO RETURNS on items that have been in Layaway.  If the item is deemed to be unsatisfactory according to our return policy below, it may be exchanged under the stated terms in the return policy for a credit towards another purchase.  All shipping charges are the responsibility of the customer. 

*CUSTOMER PROTECTION GUARANTEE:  The Doll Remembers When agrees in the event that the customer is unable for any reason to complete the layaway contract, that the amount paid on the account to date becomes a Credit to be applied towards an item in our inventory for a period of up to two years from the date of the original purchase.

All reasonable care will be taken to safeguard items which have been reserved on layaway against loss or damage.  In the unlikely event that a layaway item is lost or damaged due to an event beyond the control of The Doll Remembers When such as, but not limited to, a Natural Disaster, Act of God, flood, earthquake, fire etc., the customer agrees that The Doll Remembers When cannot and will not be held liable for attendant damages suffered by the customer as a result of such loss or damage to the layaway item over and above the reimbursement of all monies paid on the account to date.

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Shipping Charges


All shipments are made as soon as humanly possible after payment has been received and completed.  Orders are almost exclusively shipped via the United States Postal Service and follow the USPS published rates as closely as possible.  There are NO "handling fees".  

Insurance is required for the protection of the purchaser and will be added to the shipping rates based on the total value of the order.

Delivery confirmation will be included free-of-charge.

We are more than happy to ship almost anywhere in the world.  Please inquire about specific costs to foreign addresses.

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Condition of Goods


Please be aware that the items pictured are not actual size. For the true measurements of the item in question kindly refer to the text description accompanying the photographs.

The condition of each item is included in the text description accompanying the photographs. *Every possible effort* is made to accurately portray the condition of our goods - usually to the extent of "brutal honesty". We feel that it's of the utmost importance to accurately disclose the full and true condition of the items in our listings because the nature of online sales does not allow the customer to hold the item in their own hands for inspection.  Therefore we must, and are pleased to, serve as the "eyes" of the customer.  Please note however, when considering vintage items, that they may exhibit some extremely minor examples of their age or cosmetic features of their manufacture (such as tiny "pin-holes" in fabrics or firing marks in porcelain) and still be described to be in "excellent condition". This is the nature of vintage and handmade collectable merchandise.  

Questions are most welcome and will be answered in as timely a manner as possible.

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Damaged Goods or Loss by Carrier


Every item is inspected before it is packed for shipment and then it is packed with very great care. 

In the unlikely event that you receive damaged goods, the damage has occurred during shipping and must be claimed against the carrier.  We will assist our customers through a damage claim in every possible way. 

In the rare event that an item is lost by the carrier, we will initiate and conduct as much of the claim as possible on our customer's behalf.

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Return Policy


Our return policy covers unintentional/accidental gross "misrepresentation"/oversight only, not Buyer's Remorse nor an unanticipated change in financial circumstances on the part of the purchaser. 

Items determined to be unsatisfactory will be eligible for a full refund (less shipping charges) if:

1)  they are found to be significantly or materially different than described;

2)  they are posted for return within 2 days of receipt, and

3)  they are in original, as-sent condition.

Items that are damaged or altered in any way will not be accepted for return.  Returned items must be insured for an amount equal to their full purchase price.

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"Props" photographed with each given item for sale are usually for demonstration purposes only and are not included with the item for sale unless specifically stated to be included.

All reasonable care has been taken to accurately represent the age and characteristics of our goods. The information contained in this site is deemed to be reliable, but it is not guaranteed.

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Please direct all correspondence to: